TECHNOLOGY lifecycle services expert Smart CT has improved its ability to respond to its clients’ needs…
Category: Customer Service
The Growth of AI in Customer Service
Artificial intelligence is becoming a normal part of customer service. Many businesses now use AI voice…
Target Group and FourNet forge five-year partnership to optimise contact centre solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced…
Utilita Energy joins forces with award-winning Settld’s tech to streamline bereavement customer care
Utilita Energy signs up to online bereavement service Settld to improve care for customers and relatives…
5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship…
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding…
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends…
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant…
Shocking consumer statistics every UK brand should know
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce,…