AI and Voice Analytics will give organisations the edge as regulators tighten standards across multiple sectors…
Category: Customer Experience
First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform their future digital transformation plans
FourNet’s digital channel map uncovers crucial demographic trends and analyses tech usage across every council area…
5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship…
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding…
Panasonic Demos New AI-Powered Service To Personalise Retail
Panasonic partners with leading retail data analyst ADEAL Systems using generative AI assistants for digital signage…
FourNet launches sector-leading best-in-class 100-point benchmarking process
Fresh approach and analysis a ‘key element’ in fast-growing tech firm’s end-to-end CX transformation service for…
Shiseido Americas selects Amperity to transform first-party data strategy
The Prestige beauty company deploys customer data platform to democratise data across the organisation to deliver…
Antavo and CarltonOne Join Forces to Improve Loyalty Program Engagement
The partnership will allow businesses to offer third-party benefits to their customers through their existing rewards…
Mapp Cloud Enhances its Magento Integration
Newly upgraded integration empowers eCommerce brands to deliver insight-led customer experiences Mapp, the international provider of…
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends…