Investment further strengthens Org Group’s customer experience (CX) proposition London, United Kingdom, 1st October 2025: The…
Category: Call Centre Tech
FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn
Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, an Agentic AI platform, designed…
Target Group and FourNet forge five-year partnership to optimise contact centre solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced…
Call centre software provider TCN scoops new UK client after winning tender
TCN UK, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres,…
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends…
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant…
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their…
Keep Britain Tidy becomes first environmental charity to launch Futr’s AI chatbot
Futr’s intelligent chatbot, Tidybot, translates queries into several languages to make services accessible to users Keep…
DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a…
Futr helps CALM support users and cut wait times
Mental health charity deploys AI and automation to support 26,000 users, and answers 52.5k Q&As, reducing…