Service Delivery During a Cost of Living Crisis

All providers face a challenge in coming up with ways to create an environment where they can best support their clients and deliver on their business’ targets and objectives.”

TECH and IT providers need to develop “more innovative” ways to support clients through the cost of living crisis, one of the region’s leading experts has said.

Roy Shelton, the CEO of the Connectus Group, said it was likely many businesses would face challenges well beyond the end of this year.

And he said the current “economic hurdles” can be better navigated by clients and service providers working together.

He said: “Although there is still a lot of opportunity out there and many reasons to be optimistic, the challenges for all businesses remain clear to see.

“Inflation, the continued high cost of energy and the uncertainty brought about by the war in Russia is a perfect storm which has combined to create economic hurdles that we all need to jump over. A looming General Election will do little to steady the nerves of some. Any business which relies on providing services to its clients is being really tested, and no sector more so than tech and IT.

“So all providers face a challenge in coming up with ways to create an environment where they can best support their clients and deliver on their business’ targets and objectives.”

Mr Shelton said his business is creating a system to do just that.

In a new scheme, Connectus FundIT offers a range of flexible finance solutions for our customers. No deposit is required, and nothing is to be paid until all equipment is fully installed.

Connects say fixed and predictable charges for the term of the agreement ensure clients are safe from further interest rate hikes or potential inflation spikes.

The packages are also designed to keep business premises and employees safe via Connectus’ model of Connect- Protect-Collaborate.

Mr Shelton added: “I am delighted to help our customers, partners, and new businesses that we can help ease the cost of new equipment investments which they are considering but may be trying to retain cash reserves during this difficult period of financial insecurity.

“Connectus remains acutely aware of the challenges our clients are facing and remain committed to providing solutions that deliver the very best level of service at a price they can afford and sustain.”

The launch comes as Connectus celebrated a double success.

The growing tech firm has been shortlisted for two of the region’s most prestigious business awards.

Judges at the 2023 Doncaster Business Awards named them among candidates in the categories for Customer Service Of Year and Partnership Of The Year for their work with Xelion , a leading provider of cloud based telephony solutions.

Mr Shelton said: “I’m incredibly proud of the team for being shortlisted in these categories. Connectus prides itself on our level of customer service. And we also work hard to build partnerships that work for our clients and with those we collaborate with.

“These awards celebrate the very best of the region’s businesses so we are delighted to be among such illustrious names.”

Dave Reynolds, Managing Director at Xelion, added: “We’re delighted to see our partnership with Connectus is being recognised in this way. Businesses, particularly within tech, are always about connections and Roy and his team at Connectus have become great partners for us.”

The results will be announced following judging and an awards ceremony later this year.

The nominations come amid a strong year of growth for the Doncaster-based firm, which also has bases in Salford and Warrington . Earlier this year they announced new funding with Time Finance – in a partnership which will help accelerate its growth.

Connectus will use Time Finance’s revolving credit facility to help fund an “exciting new phase” of their development that is set to include expansion, additional staff hires and new acquisitions.

Connectus’ mantra of reducing cost, complexity and risk for its clients, has helped to accelerate revenue growth by more than 47 percent in the past year. Earnings before interest, taxes, and amortization are now at 18 percent.

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