Customers reveal that long call queues and dealing with an Interactive Voice Response system as their…
Category: Customer Experience
Trio of Wins for Code Computerlove
Design-led transformation company Code Computerlove has secured three new partnerships in Warner Leisure Hotels, O’Neill Patient…
DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a…
Shocking consumer statistics every UK brand should know
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce,…
Industry first automation partnership aims to digitally transform organisations and enhance employee and customer experiences
Digital Workforce and TrustPortal have teamed up to provide the fastest, easiest and most accessible way…
Enterprise communications leader – Welltel – acquires Wren Data and eleven to cement position as a market leading Customer Experience organisation throughout Europe
The move creates a strategic partnership with industry-leading CX giant Genesys and prompts a rebrand to…