TCN UK, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, has successfully implemented its cloud-based...
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 - and...
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers...
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity, the global call intelligence and...
Futr’s intelligent chatbot, Tidybot, translates queries into several languages to make services accessible to users Keep Britain Tidy has become the first environmental charity to...
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade...
Mental health charity deploys AI and automation to support 26,000 users, and answers 52.5k Q&As, reducing queue times. The Campaign Against Living Miserably (CALM), the...