AI is already transforming many aspects of work – and now, for the first time, Goodhabitz has has integrated ChatGPT into their online learning.
Israel Roldán is GoodHabitz’s Software Engineering Manager and speaker with international experience in the fields of Consumer Technology, Web-engineering, and Learning Technologies. His passion lies in empowering software engineering teams to deliver technology solutions that drive business innovation. Here, he shares firsthand insights from GoodHabitz’s integration of ChatGPT into online learning:
AI is prevalent in various aspects of our daily lives, from Google to Amazon and Spotify, our GPS or customer service. Why is it crucial to integrate AI into training programs as well?
At GoodHabitz, we believe in harnessing technology to make learning not just a task to complete, but an intuitive, enriching experience that resonates with every individual’s unique learning journey.
The capabilities and speed of the current wave of AI tools bring us closer to truly personalized learning experiences, adapting to each individual learner, and providing dynamic content tailored to their needs. Making it part of our product and our internal processes allows us to bring innovative, efficient, and highly relevant learning experiences to the hands of our customers and their employees, crucial in today’s rapidly evolving workplace.
GoodHabitz stands out as the first company in the industry to actively integrate ChatGPT into its solution. What has changed in the company/its product since this integration?
We’ve been experimenting with conversational learning formats since early 2022. Our ultimate goal has always been to let learners navigate our content in a more self-directed, continually adaptive manner. The release of ChatGPT was the long-anticipated moment we’ve been eagerly awaiting. This evolution isn’t just a progression; it’s a confidently assured step toward a more enriched learning journey. Pioneering this initiative, we rolled out 3 pilot features in our mobile app at the start of 2023, providing our users with the opportunity to experience the cutting-edge benefits of conversational learning first-hand.
Since then, we’ve launched 6 AI-enhanced features that explore different ways of interacting with AI to enrich the learner’s journey, particularly in getting us closer to achieving our goal of hyper-personalization. For example, we’ve been able to create more nuanced and responsive learning activities (a role play scenario, a self-directed reflection on concepts learned, an open-ended quiz about learning progress, among others). Learners can interact with these features in real-time, receiving immediate, tailored guidance and feedback. This has not only enhanced engagement but will also allow us to gather rich insights into the learning preferences of our user base, further refining our offerings.
To what extent does AI/ChatGPT allow you to personalize training programs to meet individual employee needs?
We’re bringing additional information into the context the AI uses in order to provide a more personalized experience. When used as part of our learning content, we’ve designed learning formats that allow for a balanced approach of expert-written content together with an AI-enhanced playground to apply learnings. This has been a great pairing as our team of educational experts remain in control of the learning contents while allowing the learner to apply learned concepts in a more “free-form” setting like a role play exercise or a simulated one-on-one training session.
Naturally, and as part of our commitment to ethical AI use, we’ve implemented strict data privacy protocols. Our Risk and Compliance team has partnered with our Engineering team to review and ensure these features align with our privacy and ethical standards.
According to a study by Resume Builder, 90% of HR professionals consider it essential for candidates in any sector to have skills to interact with ChatGPT. Do you have plans to expand your training offerings in this area, or is it already underway?
This is something we also see and recognize in our own workforce. The modern workplace has become a combination of human skills and talent enhanced by our usage of AI tools like ChatGPT all across the board. Our customers are no exception, from Sales and Marketing to Engineering to Finance, Legal and HR. All departments and roles can benefit from harnessing the data analysis and language capabilities of these tools.
We’re actively expanding our curriculum to include training in Generative AI tools like ChatGPT. Our aim is to equip learners with the skills to interact effectively with AI, ensuring they remain competitive and versatile in a rapidly evolving workplace. This initiative is in line with our vision to equip individuals with the skills they need for future challenges and opportunities, empowering their companies to succeed.
ChatGPT has become a more work companion that facilitates our day-to-day lives, but it makes us increasingly dependent on AI. Does ChatGPT benefit or harm employee training?
Generative AI tools like ChatGPT serve as an enhancer, not a replacement, in the learning process. The rapid rise of these tools should prompt L&D teams everywhere to encourage learners to develop critical thinking and problem-solving skills, independently of whether they’re using it as part of their day-to-day or not.
Our focus as a learning platform is on creating a balanced learning ecosystem where AI complements human capabilities, fostering a more interactive and engaging learning environment. Our educational design experts and subject matter experts remain in complete control of our learning content ensuring that the materials we put in front of our learners are of high quality and high educational value, whereas our AI-enhanced features fulfill a valuable role by providing immediate assistance and feedback.
We don’t view AI as a threat to employees; rather, we consider it a valuable working companion. This perspective is reflected not only in enhancing our solution but also in actively leveraging AI internally to optimize processes. This empowers our team to focus on projects and tasks that deliver the greatest impact and value, as well as those they find most enjoyable. For instance, we seamlessly integrate AI audio generation with our educational designers to create new educational content. Additionally, our AI helper efficiently addresses frequently asked customer support questions, freeing our support teams from routine queries.
How does GoodHabitz ensure that the practical insights gained from AI implementation translate into enhanced user engagement and effective learning outcomes for its audience?
Right after launching our first 3 pilot features, many of our customers expressed interest in exploring our role-play activity for scenarios applicable to different industries, a confirmation that bringing a step that allows our learners to apply what they’ve learned in a course is a fantastic way to reinforce their learning.
Based on aggregated data, we can also identify common questions asked to our Personal Learning Assistant that may surface areas of improvement in our courses or possible clarifications we can make. This brings an additional context to our content producers to prioritize course content updates based on students’ needs.
Looking ahead, how does GoodHabitz plan to further evolve and expand its hands-on approach to AI in online learning, anticipating future trends and challenges in the field?
We are gathering anonymized and aggregated usage insights from our AI-enhanced features to continuously improve them. By analyzing how learners interact with them, we have identified patterns and preferences, allowing us to tailor them effectively.
Looking ahead, we are continuously gaining a better understanding of emerging AI-enhanced learning trends as well as challenges like data privacy and AI bias. We’ll continue to invest in research and development to ensure our AI tools are as unbiased and respectful of privacy as they are innovative and effective. This includes exploring new made-for-purpose AI tools for even more personalized learning experiences and enhancing our content to stay ahead of the curve.
Our company goal remains unchanged today: to equip our customers and their employees with the skills and knowledge they need to face the challenges of tomorrow.
About the expert:
Israel Roldán, Software Engineering Manager, GoodHabitz
Israel is a Software Engineering Manager and speaker with international experience in the fields of Consumer Technology, Web-engineering, and Learning Technologies. His passion lies in empowering software engineering teams to deliver technology solutions that drive business innovation. With a career in the digital industry spanning over 15 years, Israel brings his international perspective and deep expertise to the forefront of any project, helping to navigate the intricacies of web technology. Currently serving as a key member of GoodHabitz’s Engineering Steering Group responsible for the Frontend Engineering Team.
About GoodHabitz
GoodHabitz is a global online learning solution
GoodHabitz believes people are the driving force behind organisational growth. That’s why their online learning solution aims to make personal development available and achievable for everyone. Through competency-based content GoodHabitz empowers organisations with the skills needed for the future. Operating in 22 international markets, reaching over 2500+ clients and 3+ million students worldwide they solidify their position at the forefront of Ed-Tech industry.
