Moneypenny has reached a major milestone, having now handled more than 180 million calls on behalf of businesses and organisations since the year 2000. Each call represents a customer enquiry answered, an opportunity captured and a real human conversation delivered when it mattered most powered by the combination of expert people and smart technology.
If every call lasted just one minute, it would equal 125,000 days or 342 years of continuous conversation, highlighting the extraordinary scale of support delivered to clients and their customers. To put this into perspective, the total call time is the equivalent of listening to Bohemian Rhapsody 30 million times which is 342 years of non-stop Freddie Mercury and if each conversation is a person that is Wembley filled 2195 times. It would also be enough to call every country in the world 923,923 times or call everyone in the UK two and a half times.
Jesper With-Fogstrup, CEO of Moneypenny, said: “Reaching 180 million calls is a proud moment for everyone at Moneypenny. Every single conversation represents trust placed in our people and our technology to represent a client’s brand and deliver a brilliant customer experience. This milestone reflects the strength of those relationships and our continued commitment to combining exceptional people with smart technology to support businesses every day.”
This achievement reflects the trust placed in Moneypenny to keep businesses connected to their customers through genuine, human interactions a commitment the company looks forward to continuing for many millions of conversations to come.